Cyber banking in India

In this paper cyber banking information system affected factors are discussed. The data was collected through a structural questionnaire administered on the cyber banking users of both public and private sector banks. The results revealed that out of five factors, the first three factors, i.e., EFF&TW, ITU, USC, consisting of 17 variables, were highly significant at 99% level, which contribute maximum to the overall satisfaction of the customers. The results also reveal that the difference between the overall satisfaction level of the customers of private and public sector banks is less significant as per the regression value.

Dr. Falguni C. Shastri
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